Technical Writing
If You Write It . . . Will They Read It?
Do you have easy-to-understand materials to accompany your product or software program? Are your procedures documented if key people leave the organization? Any onboarding materials for new employees?
As Technical Writers, we explain things! We write for the “innocent learner.”
Documentation Methodology
At TWI, our technical writing goal is to establish clear communication between the software program and the person buying and using the product. Unclear documents will affect the sale, product acceptance, and success of any product. Keep in mind, instruction manuals are not typically selected for pleasurable reading.
Common Sense Approach
At TWI, we use common sense design because we ALWAYS begin new projects with an audience and task analyses. You can't have a successful instruction manual without a clear understanding of the roles of your audience. To avoid “sitting on the shelf” documentation, TWI will ensure the learning materials are related to the job tasks and day-to-day activities of the learner.
What About Usability Testing?
At TWI, we aren’t just Documentation Specialists, we are Quality Assurance (QA) professionals too. After we plan, design, and write, we will perform usability testing to ensure your step-by-step instructions are TRUE and easy to read.
Our goal is to minimize the frustration of learning new material by producing documents that are clear, concise, easy to understand. “If writing frustrates you—let us do the writing, so you won’t have to."
Let us help you plan, develop, and write your learning materials.
What Do We Produce?
Training is not complete without learning materials or “takeaways.” TWI creates a variety of paper-based documents:
